Diana Biggs is Head of Digital Innovation for HSBC Retail Banking and Wealth Management in UK & Europe. In this role, she leads a team executing on digital innovation initiatives including the development and testing of new business models, fintech partnerships, and the use of emerging technologies such as AI and blockchain. Her team promotes an inclusive culture of innovation throughout the organisation, driving engagement, thought leadership and collaboration.
In addition to her role at HSBC, Diana is a Tutor for the Oxford Said Business School Blockchain Strategy Programme, Industry Engagement Advisor for the University College London’s Centre for Blockchain Technologies and a member of the Steering Committee for the FinTECHtalents festival.
Diana is a Digital Leader, Europe, with the World Economic Forum, contributing to their Declaration for a Pan-European Ecosystem for Innovation and Entrepreneurship, a member of the Milken Institute Young Leaders Circle and a member of Tech London Advocates.
Diana has spoken on digital financial services, blockchain technology and financial wellness and inclusion at conferences and events for corporates and universities around the world, including Japan, Switzerland, Turkey and the UK. She was a 2016/2017 Fellow with Anthemis Group exploring use cases for blockchain in philanthropy, financial inclusion and corporate transparency and her research on blockchain technology for remittances was published in Springer Publishing’s Banking Beyond Banks and Money textbook in 2016. She is a contributor to the Huffington Post, writing on areas including blockchain and diversity in tech.
A recognized blockchain and fintech expert, Diana has been named one of the top 25 Fintech influencers in the UK by CityAM, on the Fintech Finance GOLD Power List, in the Blockchain News Top 100, amongst the The 100 Most Influential Blockchain People, in the Kurtosys Women in Finance Power 100 and on Innovate Finance’s Women in Fintech Powerlist 2016. She has led growth, partnerships and marketing across UK & EMEA for global fintech startups and has advised traditional financial services players on digital transformation. Earlier in her career, she spent five years with Oliver Wyman Financial Services advising executives at leading global financial institutions, investment funds, and governments on strategy, growth and risk.
Diana is passionate about the use of technology to empower disenfranchised populations, promote access and transparency, and enable economic and financial inclusion. She is currently a mentor at start-up hub and coding academy Gaza Sky Geeks, a mentor with impact tech accelerator Katapult Impact, and a pro-bono advisor in tech and social enterprise for global microfinance network FINCA.
Diana was previously Chief Strategy Officer helping to launch venture-backed social enterprise Soko, led operational improvements and partnership development of microfinance institutions in Burkina Faso and Sierra Leone for Kiva, and established and led pro-bono work on financial inclusion during her time at Oliver Wyman Financial Services.