Diana Biggs is Head of Digital Innovation for HSBC Retail Banking and Wealth Management in UK & Europe. In this role, she leads a team executing on digital innovation initiatives including the development and testing of new business models, fintech partnerships, and the use of emerging technologies. Her team promotes an inclusive culture of innovation throughout the organisation, driving engagement, thought leadership, and collaboration.
She currently also serves as interim Global Head of Product, Digital Identity, and represents HSBC on the board of the Open Identity Exchange (OIX) UK & Europe.
In addition to her role at HSBC, Diana is a Head Tutor for the Oxford Said Business School Blockchain Strategy Programme and has been guest lecturer for their MBA Fintech elective since its inception in 2017.
Diana is a member of the Board of Digital Leaders Europe with the World Economic Forum, serving as a Chapter Leader for their Innovate Europe report launched at Davos 2019, which sets out the vision for Europe to become a global leader in innovation.
She is also a member of the Milken Institute Young Leaders Circle, on the Steering Committee of the FinTECHtalents festival and on the Board of Financial Leaders for the French Fintech Tour, an initiative of Business France.
Diana has spoken on digital financial services, blockchain technology, and financial wellness and inclusion at corporate, non-profit, and academic events around the world. and authored a chapter on the use of mobile money and blockchain technology for remittances in Springer Publishing’s Banking Beyond Banks and Money textbook in 2016. She is a contributor to the Huffington Post, writing on areas including blockchain and diversity in tech.
A recognized blockchain and fintech expert, Diana has been named one of the top 25 Fintech influencers in the UK by CityAM, on the Fintech Finance GOLD Power List, in the Blockchain News Top 100, amongst the The 100 Most Influential Blockchain People, in the Kurtosys Women in Finance Power 100 and on Innovate Finance’s Women in Fintech Powerlist 2016.
Prior to joining HSBC, Diana led growth, partnerships and marketing for global fintech startups and has advised traditional financial services players on digital strategy and transformation. She was a 2016/2017 Fellow with Anthemis Group exploring use cases for blockchain in philanthropy, financial inclusion, and corporate transparency. Diana was previously Chief Strategy Officer of venture-backed social enterprise Soko, prior to which she served as Kiva's first social impact focused Fellow, leading operational improvements and partnership development of microfinance institutions in Burkina Faso and Sierra Leone. Earlier in her career, she spent five years with Oliver Wyman Financial Services advising executives at leading global financial institutions, investment funds, and governments on strategy, growth and risk. During this time, she established Oliver Wyman’s Microfinance interest group and led pro-bono work on financial inclusion with groups including Women's World Banking.
Diana is passionate about the use of technology to empower disenfranchised populations, promote access and transparency, and enable economic and financial inclusion. She is currently a mentor at start-up hub and coding academy Gaza Sky Geeks, a mentor with impact tech accelerator Katapult Impact, and an active supporter of the tech and social enterprise initiatives of global microfinance network FINCA.
Combining her interests in art and philanthropy, Diana has served as a Committee Member for Her Stories, an annual event in London supporting charities for vulnerable women in the UK and celebrating women artists, since its launch in 2017.